1. The Type of Personal Information We Collect and Hold
The kind of information we collect and hold about you depends on the nature of your dealings with us. This may include:
- Contact and identification details, such as your name, address, phone number, email address, and date of birth.
- Login information, including your username and password.
- Payment and billing information, including account or credit card details, billing statements, and other payment-related information connected with the purchase of our services.
- Information collected through marketing campaigns, product research, surveys, and your interactions with us, including via social media.
2. How We Collect Personal Information
We may collect personal information about you when you:
- Complete an order form or register to purchase any of our products or services.
- Set up an account to access the app or the web portal.
- Interact with us in person, by email, phone, SMS, social media, or any other form of communication.
- Respond to a survey or marketing communication.
- Provide or upload information, or otherwise interact directly with the web portal or the app.
We do not generally collect sensitive information about individuals. Where we do collect, use, or disclose sensitive information, we will only do so with your consent or where permitted by law. In the course of providing our services, we may also indirectly collect personal information about you, which we may combine with our existing records.
If you provide us with personal information about another person, please make them aware of this Privacy Policy. You warrant that you have obtained their consent to provide us with their personal information and for us to use it in accordance with this Privacy Policy.
3. Acting Anonymously or Under a Pseudonym
Where possible, we allow you to interact with us anonymously or using a pseudonym. However, if you choose not to provide certain information, or the information you provide is incorrect or inaccurate, we may not be able to:
- Provide you with our products or services.
- Give you access to protected areas of our web portal or app.
- Respond to your inquiry or request.
4. Cookies and Online Tracking
Our website does not currently use or enable cookies, Google AdWords, Google AdSense, or any other third-party behavioural tracking, though we may do so in the future. If we decide to use or enable cookies or online tracking, we will honour any "Do Not Track" browser mechanisms you have in place.
5. Purpose of Collection, Use and Disclosure
We collect, hold, use, and disclose personal information for the purpose of conducting our business, which includes but is not limited to:
- Providing you with our products and services, including associated processing.
- Providing assistance and customer support.
- Providing account maintenance, including resetting the password on your account.
- Following up on your correspondence and providing further information as requested.
- Administering and managing our relationship with you, including account setup and access to the app or web portal.
- Responding to an inquiry or request, and resolving disputes or complaints.
- Operating our website, web portal, and app.
- Informing you of offers, events, products, and services that may be of interest to you, where you have not opted out of direct marketing.
- Disclosing business-related data to potential buyers or successors in the event of a merger, restructuring, or sale of some or all of our assets.
- Internal purposes such as administration, marketing, planning, risk management, product development, quality control, staff training, and accounting.
We may also collect, hold, use, and disclose your personal information for other purposes within reasonable expectations, or where permitted or required by law.
6. Who We Disclose Your Information To
We sometimes engage other companies and individuals to perform services on our behalf. We may share your personal information with, or receive information from, these parties, who agree to hold this information in confidence and use it only to carry out the requested service. This may include:
- Technology providers.
- Mailing houses and electronic network administrators.
- Debt collection agencies.
- Lawyers, accountants, and business advisors.
- Credit card processing companies.
- Regulators or authorities, where required by law.
7. Storage and Security of Your Information
- We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, or as otherwise required by law or our service providers' data retention policies.
- Where personal information is no longer required and no law requires us to retain it, we take reasonable steps to de-identify or destroy it.
- We take reasonable steps to keep your information secure and accessible only to authorised persons. Information stored electronically is held on secure servers, restricted by password protection, and any credit card or account information is encrypted and accessed via a secure gateway.
- We regularly assess the risk of misuse, interference, loss, and unauthorised access to personal information, and take measures to address those risks, including regular malware scanning. We are committed to handling any suspected or actual data breach promptly, and will notify affected individuals and relevant authorities in accordance with applicable law.
- Although we take reasonable steps to protect your information, we cannot guarantee the security of any information transmitted to us, and you do so at your own risk. We are not responsible for third-party circumvention of our security measures. You are responsible for maintaining the security of your own passwords and account information, and should notify us immediately if you suspect any unauthorised access.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, while endeavouring to ensure your overall level of privacy protection is not diminished. Please review this page periodically, as you agree to be bound by any amended version. Where we make material changes, we will notify you by publishing an update on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected],[email protected]
- WhatsApp / Phone: 923452951605